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How can I find your international delivery information?

Find all international delivery information here. Simply select the relevant country in the drop down list and you’ll be presented with the different delivery methods available and costs.

What are the basics?
How much does delivery cost?
Can I track my order?
When will my order be delivered?

What are the basics?

Standard and Express delivery services are available for most of the countries that we ship to. Once you’ve entered your delivery address, you’ll be able to see the available delivery services.*

In some countries, Nominated Day delivery is also available. If this service is available in your country, it’ll show as an option at checkout.

Your order will be sent out via the most suitable carrier, dependent on size and weight.

How much does delivery cost?

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Can I track my order?

Tracking is available on some Standard Delivery services and on all Express Delivery services. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.

Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

When will my order be delivered?

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.

For more information on customs charges, please click here..

For more information on delivery to a PO box, please click here.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Australia, Spain, Sweden, New Zealand, United States, Turkey and Russia on our Standard Delivery service.

Will I be charged handling fees or taxes?

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

How will I be charged for customs and import charges?

Global Aesthetic Company Ltd has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

How does Nominated Day Delivery work?

Nominated Day Delivery* allows you to select the date you’d like your order to be delivered to you.


  • You can choose a delivery day of your choice, up to 10 days in advance.
  • Nominated Day Delivery is not available to a small number of postcodes. If Nominated Day Delivery isn’t available to your delivery address, you won’t be able to select it as an option at checkout.
  • Delivery is Tuesday – Friday (excluding Public Holidays).
  • Find out the About cost of Nominated Day Delivery here.
  • Delivery is fully tracked. We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse.
  • You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track This Order’ and you’ll be directed to the carrier tracking page.
  • A signature may be required on receipt.
  • If you’re not available to take delivery of your parcel, our delivery partner will leave a calling card.

When do I need to order by for Express Delivery?

We offer Express Delivery to a number of destinations, if Express Delivery is available for your country, it’ll appear as an option at checkout.

The time-frame for Express Delivery varies by country,

If you want your order delivered to a PO Box address, you’ll need to select our Standard Delivery option at the checkout.


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